Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

A successful CX program requires alignment across the entire organization, not just within the customer service center. Check out our on-demand webinar for ideas on how to gain buy-in and ...

LEHI, UT / ACCESSWIRE / February 13, 2024 / Platform One, a leading provider of managed solutions for customer experience (CX) enhancement, proudly announces the launch of its latest tool for CX ...

The CXPA whitepaper makes one point very clear: AI moves faster than traditional CX teams can. Without cross-functional ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Each customer ...

How can CX teams overcome what can seem like insurmountable challenges to support their businesses through good times and bad to reduce churn, cross-sell, and/or [insert your company’s key objectives ...

Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back ...

Ford is turning to its softer side to improve the customer experience, or CX. Ford this spring is rolling out an airline-style rewards points program and is training call center reps to be friendlier ...