RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

If you were looking forward to Quentin Tarantino’s next venture following Django Unchained, you may have to wait a bit longer. The veteran director, whose other credits include Kill Bill Vo1. 1 & 2 ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

EXCLUSIVE: After spending 17 years at CAA and the last three at ICM, David Styne is leaving the agency business to focus on a new career as a screenwriter. This comes after he made a sale on the first ...

With “I Am Legend,” “Fast & Furious” and “The Green Hornet” all under his belt — regardless of what you might think of those films — it’s undeniable that Neal Moritz knows how to make successful ...

Flybe, Europe’s largest regional airline, is delighted to announce the introduction of a baggage script for Amadeus agents which streamlines and simplifies the current manual intervention for ...